How can we help?
Search our Knowledgebase for email, cPanel, SMTP and backup guides — or open a support ticket in the client portal.
How to get support
Email and ticket support for hosting customers. We aim to attend within 8 hours. Setup of a new hosting account is typically 4–8 hours after payment.
New to Cid Hosting? See FAQ, Why Cid Hosting and Contact. Never send hosting passwords through a public form — we will ask for them over a secure channel when needed.
Popular guides
High-traffic how-tos from our Knowledgebase. Opens on clients.cidhosting.net.
Browse by topic
Each topic opens the matching Knowledgebase category.
Getting started
Log in to cPanel and set up your first mailbox.
Open categoryEmail & webmail
Outlook, Thunderbird, iPhone and Android setup, webmail and passwords.
Open categorycPanel
Email accounts, forwarders, filters, FTP, File Manager and spam settings.
Open categorySMTP configuration
Sending mail through cPanel, Gmail and Yahoo SMTP.
Open categoryBackups
Download your own copies of your hosting account and data.
Open categoryClient portal & billing
Find your way around the client portal at clients.cidhosting.net.
Open categoryPublic DNS
Change DNS settings on Windows, macOS, Linux and Android.
Open categoryTroubleshooting
Common checks before you open a ticket.
Open categoryView the full Knowledgebase · Video-conference and older remote-work articles also live there if you still need them.
Older Help posts on this site
Some older how-tos still live at /blog/{slug} (written 2016–2020). They are kept so existing links continue to work, but they are not the current guides — use the Knowledgebase above. See also the article archive.
Still need a hand?
Open a ticket in the client portal, or send us an inquiry if you are not a customer yet.
